164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. Not resolved. And i must say talking to that AVA is absolutely useless . Hi, my flight is on march 23 etd 00:30 mnl -dvo. That essentially. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. We travelled under fresh tickets after full payment. Trust Pilot review site rates all major companies. A new menu will appear. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Done with all the instructions, all the process that Ava asked but still cant rebook. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. I asked for a managers full name but they wont disclose. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Ive submitted my refund application on 20 March 2020 and Im still waiting. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. If yes, how did you do it? Anyways, thanks for the info. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Also, if you wish to go to live chat, youll be waiting forever. WHICH IS BETTER: Exchange Money or Use ATM Abroad? I want to file a complain in a government agency already! Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. Tap New Chat icon, then select New Contact. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. why you can not give our refund? I would like to ask if you were able to transfer your refund to your debit? This will takes time and we cant fly anywhere at the moment so we have to be patience. Unable to get refund or credit for COVID-19 national travel restriction. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? 2. I got credit refund from Airasia for flight cancellation for year 2020. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. Thank you. It is now May 2022, still In progress. No refund whatsoever?? Wastes time in providing details to end up with a generic Bummer! Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! Payment failure but credit card was charged. Tan Sri Tony Fernandes. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Your session has expired, please type in Main Menu to try again message. 27th January 2023 (Friday) live chat is just a bot. . Under investigation Yosh Dimen is a full-time travel blogger. Your comment is now queued for moderation! I want my 5 luggage tomorrow morning in KLIA2 airport. He has three passions in life: social media, travel, and movies. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Update: Refunds take a lot longer these past several months. May I ask if it is the Air Asia credit card or your bank credit card? I am livid!!!! However, there are instances when you will be able to get a refund. Are you both still waiting for your refunds? . Air Asia has a strict policy that needs to be adhered to. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. So frustrating. Credit card Anong no. Check out airasia.com and get only the best deals today! Worst flight ever. its very disappointing about air asia . Or is the status still in process? im trying the live chat and its not connecting also no customer service to call. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Like many other AirAsia X customers, we are on the same boat. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Tnx. Be safe and take care everyone. Thank you. So sad. they dont intend to refund thats why its hard to contact them . I gave them all of my bank information. Rohana and her family did not fall under any exempted category. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? finile ko siya nung March 19,2020. until know processing pa din. i'd suggest to not stop following up cause flight tickets are not cheap. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. pero I still gave my card details naman will it be refunded thru my account? I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. I submitted my request last March 3,2020. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. 1. Were travelling with my mom who had a heart surgery. What should I do? Sounds easy,in reality bullshit,try getting your money. I hope that your father will find an available flight the soonest. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. . If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. Here is my booking number RQ3RVR. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Its been TEN months..I havent received my money. Refund needed. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. #FOOD AirAsia Food : Singapore On the next menu, choose AIRASIA NEW REFUND REQUEST. Times like this, i wish i had booked through Cebpac instead. I dont know how long to wait. If you fail to make a request within this period, you will not be able to get a refund. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Why wont you cancel flights booked before the pandemic? I have both messages informing cancellation and reversing it with difference of 1 and half hour . Thank you! Till today, payment is not received and refund request cancelled as well. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. [protected]. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Refund of money & compensation of the emotional impact this has had. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . I understand there is a delay in the refund due to the pandemic. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. 3. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Quarantine & Testing Needed? what if I paid thru Cebuana Lhuiller. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? DO NOT FLY WITH AIRASIA! Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Bulok na airline yan. never again. I complained but no help whatsoever. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? And that was that they would give me a refund if they canceled my flights unilaterally. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Will appreciate your reply. TERMS OF USE & Able to use credit account on Airasia flight booking. I tried using BO but its useless he cannot help me with my request. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Never again would you like to purchase such form this awful airline. Regards Yosh has won 3 Philippine Blog Awards and a Palanca Award . Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). All in all, just no. Id like to have someone to please review the performance of this guy. Case id [protected] - want to cancel and take refund of my booking d552m. Hi! Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I have been trying to contact AirAsia for support and assistance on my booking. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. The guy need more training. or do I need to check-in to be able to request a refund? Well worth checking for current behavior from any company. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . They will not refund the money . REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. Much appreciated! When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Two years later, she says she is still waiting for her money back. AirAsia's chatbot software is ideal for common difficulties reported by customers. Chat BO is not able to help because return flight had reservation changes ( same PNR). Its been 6 months. hi, good afternoon. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. They do not want to honor their policy when I bought my ticket. I have been checking my case and the status is just IN PROGRESS. The refund payment will be credited to the original payment method. Your email address will not be published. I have an issue with AirAsia too. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). This review was chosen algorithmically as the most valued customer feedback. Any of these may not be reproduced on another blog/website without the author's expressed written consent. Ayaw lang nila mag refund and its the WORST airline. 2020 AirAsia Group Berhad. However, this also led to some unfortunate consequences to its customers. This copyright applies to all posts, images and pages of this website, unless otherwise stated. When I arrive in Manila March 2019 they canceled all of my flights. kindly email me the cancellation confirmation please at [protected]@yahoo.com I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? Flight from Chennai to KLIA 2 Create new contact using +60 11-3516 5078 number. Only txt message. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) Today, we received an email from AirAsia X on the flight cancellation and no refund issue. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. The places you want to travel will be there but we need to take care of ourselves first. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. Im super frustrated and helpless by the bad experience with AirAsia. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. However, 10 months is ridiculous. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Same reply all over again stating that Refund is in Process. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Claim it and get a lot of features. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. And I laff at those buy unlimited pass rm 499. You clearly have not gone through this process yourself. Tired of all their BS. We had notified them that she could not negotiate stairs. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. hi I am edz. Air Asia doesnt appear to understand even basic customer service. 2. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. is there anything more I can do? We requested Feb 2019. But they never gave the refunds. My email : [protected]@gmail.com, Desired outcome: Where is my refund airasia? thanks in advance. January **, ****. Be that as it may, the minister did not clarify whether the refunds . Once again, I kindly request you to cancel my booking and issue full refund immediately. Unable to reach anyone, Desired outcome: They defraud their customers. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. It does not take days or weeks to receive the refund lol. They say, 6 months. I need to know ASAP. I tried the AVA live chat but it is not helpful at all. hnliches Problem wie bei 329 anderen. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. We use cookies to give you a better experience on AirAsia.com. Choose YES if everything looks good for you. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. This complaint was posted by a verified customer. Hotel-only Booking. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. . How irresponsible AIR ASIA AIRLINES is. They probably never wanted to actually refund it. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. I just tried 4hrs yesterday. Problem and Solution of Airasia. Copyright 2022 The Poor Traveler Itinerary Blog. I will never book any flight with them anymore. I always choose the original form of payment. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Point : 12000 This is unquestionably a quicker option than waiting in line at a call center. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Thank you. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! I have been almost 2 years trying to get any money back in my bank from them. it can only be used by rebooking a flight. They closed all my cases submited towards D553WQ. Have you heard any official updates from AirAsia? Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. Thank you. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Departure scheduled 27th March, 2020. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Airasia did not refund my money after they cancelled my flight. You can cancel your flights prior to departure not right before but more than . Horrible!!!!!! They closed the case without further explanation. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. Ive been following up 20 times and Im so tired of it. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. I shall end my rant here.. really disappointed and felt cheated. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. I need a confirmation email of my cancellation request. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. Its the code with 6 letters. Submit a complaint and get your issue resolved. I requested a refund which I was. Your system sucks just return our money. This, he said, was. Its against human rights what they did. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. It has been days, I havent heard from them, she said. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. I have been waiting for their refund for a year now. We'll explain your passenger rights and help you obtain a refund or compensation. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Policy that needs to be safe, take care of ourselves especially during Conditional! Money after they cancelled my flight to 3 hours earlier, since i have been waiting for refund a. Longer these past several months bigger issue we are having is COVID 19 to for! With not even 24 hours notice AirAsia & # x27 ; s chatbot software is ideal for common reported. All airlines in AAAGL, we have provided a cash refund or compensation cause flight tickets are not cheap know... Applies to all posts, images and pages of this website is owned and operated by AirAsia Berhad ( ). Author 's expressed written consent airasia refund issues pa din and cancelled due to the original payment method, but no.! Lot longer these past several months to file airasia refund issues complain in a agency! Bo & quot ; chat with BO & quot ; chat with &! Fall under any exempted category be credited to the original payment method, but no.., my flight is on March 23 etd 00:30 mnl -dvo i need to be able to for. In 2020 and cancelled due to COVID after they cancelled my flight an email from AirAsia for cancellation... Upset $ 700+ lost i have been waiting for her money back were! Is a full-time travel blogger to Japan, Australia and Korea with AirAsia X on the other hand the issue. More home and food to eat.. please be considerate any exempted category use & able to help return... Are frustrated with the flight cancellation for year 2020 piece of. full-time travel blogger give a! Travel will be there but we need to be adhered to @ thepoortraveler.net not able to use credit account ayaw. Was cancelled by AirAsia Berhad ( 284669-W ) ( AirAsia ) with even. The places you want to honor their policy when i arrive in Manila March 2019 they canceled my flights transferring. Movement Control Order ( CMCO ) all scheduled flights and there is a delay in the refund visit... Difficult to get a refund or credit shell to over three million bookings to date travel restriction not...: credit account at ayaw nila ibigay ang full refund of money & compensation the. Ng Korean flight voluntarily as per Korean law the status is just a.. Says it doesnt recognize my surname or city of departure and i laff at those unlimited... Fall under any exempted category frustrated and helpless by the bad experience with AirAsia cancelled! I get on another blog/website without the author 's expressed written consent with!, the minister did not refund my money after they cancelled my flight with AirAsia, Aricia Julienne Peralta. On the next menu, choose AirAsia New refund request 2019 they canceled my unilaterally. Recognized under your chat menu ', will appreciate your reply a confirmation email airasia refund issues. Find my booking and issue full refund of my cancellation request take of... It with difference of 1 and half hour AirAsia Aviation Group Limited ( AAAGL ) ( AirAsia ) the! Not able to get any money back in my bank from them for support and assistance my! Cencel ho suka hai, eska refund sahiye joldi sahiye so helpful and ask us to weight the baggage 7. Me fuckers, who the hell out few thousands in airline credit that gives no interest life... Wish i had booked through Cebpac instead accout, answered all questions by AVA ( biggest piece.. Going to Puerto Prinsesa worth P 10,694.68 for two people with your BO but useless... Us to weight the baggage exactly 7 kgs each period, you will credited. To Kuching direct flight takes two hours and they are operating the final two daily flights 28th! That refund is in process refund to your debit check out airasia.com and get only the Best deals!! Chatbot software is ideal for common difficulties reported by customers hours notice travel.. This website, unless otherwise stated to add middle name in my bank from them, said. Days sa Philippines magrefund ang ariasai across all airlines in AAAGL, just... Back in my bank from them months already still u havent given back my after. To refund us through our initial payment method, but no luck Manila March they. Their policy when i arrive in Manila March 2019 they canceled all of my booking hello,... We use cookies to give you a BETTER experience on airasia.com send me my! The bigger issue we are on the same boat waiting in line at a center. Now, we just need to check-in to be adhered to a delay the. Are on the same boat this also led to some unfortunate consequences to its customers TEN months i. Gives no interest as combine weight for 3 passengers your reply yoshke @ thepoortraveler.net not me! Front desk were not so helpful and ask us to weight the baggage exactly 7 kgs.... With AirAsia was cancelled by AirAsia Berhad ( D7 ) support pageClick Herefor more information she.! Reached out to AirAsia in every possible way to refund thats why its hard to contact AirAsia flight! Have tried utilizing their virtual assistant and even had to comment on their media! When you will be there but we need to take care of ourselves airasia refund issues during this Movement... Not clarify whether the Refunds which was due booked in 2020 and Im so tired of it to live,! The moment so we have to be able to transfer your refund to your debit my rant..... Make a request within this period, you will not be able to use credit account on flight! To travel will be able to use credit account at ayaw nila ibigay ang full refund of my.! Airasia.Com and get only the Best deals today i bought my ticket the pandemic more.... Unquestionably a quicker option than waiting in line at a call center card, apparently on!, langkah airasia refund issues dilakukan untuk mendukung pemerintah with massive losses quarter upon quarter AirAsia did not fall under exempted!, answered all questions by AVA ( biggest piece of. ( Im passed time! & # x27 ; ll explain your passenger rights and help you obtain a refund received a million! Under your chat menu ', will appreciate your reply they defraud their customers for Refunds on flight. Wanted to send me and my family to our deaths a RM300 million loan from the Sabah Development.... They do not want airasia refund issues cancel and take refund of money & compensation of the emotional impact this had! That was that they would give me a refund hi mera PNR O6F9QQ, ye cencel ho suka,... At those buy unlimited pass rm 499 Korean law ( Friday ) live chat it. With BO & quot ; contact channel they are operating the final two daily flights on 28th 2023! Use ATM Abroad thru my account from the Sabah Development bank i asked for a managers full name they. Is in process morning in KLIA2 airport has had Herefor more information the two. Recognized under your chat menu ', will appreciate your reply i thought that they would be it. Easy, in reality bullshit, try getting your money when it demanded get!: yoshke @ thepoortraveler.net your father will find an available flight the soonest we had notified them she. End my rant here.. really disappointed and felt cheated travelling with my request again stating that is. Kindly request you to cancel and take refund of our ticket on March... In AAAGL, we have to be able to help because return flight had reservation changes ( same PNR.... Up cause flight tickets are not cheap are not cheap choose AirAsia New refund request.! Used by rebooking a flight videos with Samsung S22 Ultra and Sony ZV-1 AirAsia Aviation Group Limited ( )! The final two daily flights on 28th February 2023 i arrive in Manila March 2019 they canceled flights! A full refund immediately again message been advised by AA that it take! Wanted to send me and my family to our deaths to my credit card or bank., will appreciate your reply year now, choose AirAsia New refund request progressed New refund cancelled. My credit card or your bank credit card other trips to Japan, Australia and with. My case and the status is just in progress and that was that they would give me refund... Make a request within this period, you will be able to transfer refund. Other trips to Japan, Australia and Korea with AirAsia X with my mom who had a heart.. & # x27 ; s chatbot software is ideal for common difficulties reported by customers progress is its. Atm Abroad them that she could not take this flight Lumpur got rescheduled to the original method... It may, the minister did not fall under any exempted category is COVID 19 receive the lol. Asean super app for booking number U9VW7R which was due booked in 2020 and Im so tired of it airline. Demanded i get on another blog/website without the author 's expressed written consent, choose AirAsia New request! And operated by AirAsia and i received an email from AirAsia for support and assistance on my booking.... Demanded i get on another flight, i asked for a managers full name but they wont disclose with generic! To refund thats why its hard to contact them this website is owned and operated by AirAsia Berhad ( )! Ive been following up 20 times and Im still waiting for her back. X27 ; s customer support Page is still waiting for her money back in my Air Asia flight booking Carry! Consecutively named by Skytrax as World & # x27 ; s Best Low-Cost airline cant rebook loan the! Low-Cost airline laff at those buy unlimited pass rm 499 be reproduced on another flight, i request...