Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. Deposit bank checks virtually with the click of a button. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. Lots of info in the sidebar! If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. Most issues will be resolved by DHL, and your package will start traveling again. There are a few different reasons why this might happen that well talk more about in a while. DHL is well-known for its on-time delivery and low pricing for international shipments. The shipper or online shop can start an investigation for lost items. If youve ever had a DHL shipment on hold, you know how frustrating it can be. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. However, compare that to a delay in customs which could last for a couple of weeks. Request a business account and profit from exclusive benefits. In these cases, your shipment will be placed on hold until it clears customs. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. In some cases, DHL might remove this shipment status in a day. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. Express courier delivered parcel and documents service for your shipping needs. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Enter your DHL Hong Kong tracking number and get updates with one click. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. You are visiting this site with a browser, which might not deliver the most optimal experience. How can . The container ship may not have adequate space or equipment to safeguard your consignment. Why is your DHL shipment on hold & what is causing this? This is everything that you can do to ensure that your package shipping experience goes smoothly. First and foremost, the shipment might not be allowed to leave the senders city. Shipment delays result in higher operating costs and other expenditures. If a hold does not seem to be resolving itself, contact the company to find out what is going on. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. How long does a shipment from Hong Kong take? Take your post-purchase order tracking experience to the next level. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. Do you have a watch guy that does service on replicas for u on the island? Next Step Shipment will be processed on the next available cycle to the destination. It simply means that your package is not currently moving for one of the reasons given above. This might happen due to bad weather or simply because DHL needs to make a change of plans. My order was made Oct 4, 2013. If your DHL shipment has been marked as On Hold, you might be wondering what to do. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. If you need to urgently send a package with DHL, there are a few options available. Step inside and see how virtual mailboxes are the future of mail. Hoping yours gets to you quickly and safely! However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. This will help to ensure that your package arrives safe and sound. Create an account to follow your favorite communities and start taking part in conversations. It is not uncommon for this to happen, especially when shipping internationally. Dont panic; your package will resume its journey as normal when the courier reopens for business. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. However, compare that to a delay in customs which could last for a couple of weeks. Thus, a delay in shipment. Event Topic : Digital Innovation Conference - Being It is normal for a hold to be resolved within a week of it occurring. If there has been any change in the shipping route. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. Just input the shipment number provided to you by the sender. You will get a clear picture to find out where things went wrong. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. It is very frustrating to have your package on hold and it usually works itself out. This is somewhat a result of the reason mentioned above. Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. The DHL shipment on hold message indicates that there will be a delay in your package delivery. They have never missed on any request I have asked of them in the 2+ years.. You are visiting this site with a browser, which might not deliver the most optimal experience. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. It doesnt only make your shipment safe; it makes everyone and everything else safe too. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. DHL isnt a small shipping company but its not as big either as some other carriers. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. CR2025 Vs CR2032 Battery What Is the Difference? However, in most cases, DHL holds shipments for no more than a day or two. If there has just been a major storm or other natural disaster, this may explain it. | [Comprehensive Guide] Inside. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. The best thing you can do is contact DHL for updates. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. There is usually not much that the customer can do to help clear other issues. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. Incomplete documents will almost always hold up your package in customs. DHL just said to be patient and that it would be sent out as soon as they had a flight available. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. Why my shipment is on hold DHL? Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. All it takes to immediately address this issue is through close monitoring by the import broker. We will make another delivery attempt when the receiver is again open for deliveries. It is frustrating when you see that your DHL package is on hold. The shipment delay often depends on other unknown factors. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. Read more below. Unfortunately, theres only one instance where you can participate in the process and get your package moving. Natural disasters are another common reason for shipping delays. Through the websites Track and Trace feature, you would know where your parcel is. swapping courier, passing through customs, etc. First, you can try contacting DHL customer service and explain the situation. Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. If your package is on hold because of strikes, it might stay on hold until the strikes end. Can I pickup my package from DHL? Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. It might not be moving because it is held up in customs. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. You can send a maximum of 2 devices per box. Any package, whether it is transported inexpensively or expensively, can be placed on hold. This is very frustrating, but it cannot always be avoided. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). Cancel anytime! Bad weather conditions and natural disasters can also lead to a hold status of your package. in the U.S., even under normal conditions. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. USPS Stolen Package? Perhaps a hurricane has caused the cargo ship to be late leaving the port. U.S. Customs requires many documents for goods coming into the country. Read more below. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? This will allow them to get your package back en route to its destination. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. DHLs app isnt always trusted. This document is crucial in establishing whether or not the vessel complies with US Customs standards. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. Delay of shipment may result from bad weather conditions. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. Same, but in Hong Kong as well. For all you know, it might just be several miles away from you. Don't love it? If this happens, then you will see on your DHL tracking information the message that your package is on hold. This depends heavily on what has caused the delay. Try it free. When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. Can You Live in One State and Have a Drivers License in Another? Mines been on hold in Hong Kong almost a week. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. You might find this issue dragging on for many working days. The hold normally isn't longer than 1 week. If you do not have a tracking number, we advise you to contact your shipper. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. This problem obviously occurs most frequently on international shipments. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. It also indicates that the shipment is available for Customs release. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. You have no further impact on the matter if you have done all of these things. You generally do not need to do anything to get a status to change from on hold. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. Moreover, there are times when changes occur deliberately as a cost-cutting measure. Press J to jump to the feed. Filled and shipped on Oct 17, 18 2013. To know about the delayed delivery time It is better to get in touch with customer service. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. There isnt much you can do to prevent something like this from happening. In short, it has stopped and is currently just sitting for some reason. In most cases, DHL is already working to clear the issue. Learn More Insights and Innovation Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . Delays can also be caused by problems with DHL or clearance problems with border customs offices. Your shipment will not be released by customs until proper and complete documentation has been received. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. For . But if they have exhausted all options, the only thing they can do is wait for you to contact them. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. Delays might be associated with local road closures, weather conditions, or strikes. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. FedEx, USPS, and UPS all see their fair share of incomplete information as well. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. Hopefully, your parcel will soon be on its way again. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. DHL EXPRESSON DEMAND DELIVERY. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. Again, not very common but it does happen sometimes. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Living as digital nomads is challenging, especially if you also run a business. All rights reserved 2023 Copyright HowChimp.com. Has anyone got this status with DHL recently and if so what was the outcome? What is Overnight Shipping USPS and how much does it cost? When is DHLs latest delivery time? Maybe they provided the street for the delivery address but forgot to include the apartment number. Customer service should be able to provide additional details about the cause of the delay. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. In general, once the shipment has reached our facility, a tracking event will appear. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. for Track and Trace. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. The exception to that rule is when DHL needs additional information from the shipper or recipient. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. Unavoidable circumstances can cause shipment delays. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. Sometimes several shipments use the same tracking number. Importers cant always be at the port to track shipments. Another reason why you see the DHL shipment on hold message is port congestion. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. Another worst thing that may cause shipment delay is a pandemic. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Its a type of document, which serves as proof of ownership of freight and transportation. What Should I Do If My DHL Shipment Is On Hold? DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. It gets frustrating to check the. Excellent!!! You can straightaway ask, about the probable date of delivery. Israel. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Overview. Single Shipment or Regular Shipping? If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. But it also says: Further Detail The shipment is currently awaiting the next available cycle. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. There are different reasons why container ships change routes. Press question mark to learn the rest of the keyboard shortcuts. This could be due to many different reasons. You may track and trace shipments through DHLs website. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. If that is the case, we display the first ten results. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. Remember that. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. If DHL needs additional information, then you should try to provide that as soon as possible. Showing our 5 star reviews. How Many Stamps Do I Need? In some cases, DHL might remove this shipment status in a day. Mexico. 100% satisfaction guarantee. Try it free. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Have a tracking number? Any luck with this? This change in route almost always leads to a. for the packages that are already on the truck or ship. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). for non-commercial purpose. Thats why they hire a customs broker or what is also called the notify party.. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. However, the cause and length of the delay can vary. Port congestion is another explanation for the DHL shipment on hold notification. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. This is the BEST service around for mail forwarding. Yea not looking good boys both mine are still on hold. Any luck? It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. But what do you do when DHL has placed your shipment on hold? Cancel within 30 days for a full refund. This might happen due to bad weather or simply because DHL needs to make a change of plans. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. Our courier will inspect the shipment when the pickup is made. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. No selling or trading, no trusted dealers here, just discussions. Due to unforeseen circumstances, your delivery of the package may be delayed. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. It is usually due to a delay in the packages journey. It protects not just your package but everyone else as well. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. Most people have come to expect detailed tracking capabilities when they ship a package. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. Keep in mind that your package may be rerouted. How Late Does DHL Deliver USA? DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. As a result, there will be a shipping delay. Standard international and domestic parcel services. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). First, keep an eye on how long the on hold status message has been displayed. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. Complete a change of address online and deliver the form to your local post office. Tracking events usually appear 24-48 hours after receiving the track and Trace feature, you can is... May result from bad weather or simply because its being sent internationally, as there be! Filled and shipped on Oct 17, 18 2013 can not just pay to! Cause your DHL Hong Kong with us with complete peace of mind for... Clear the issue is through close monitoring by the sender is slow to provide the additional information then. May occasionally place a hold status message has been received accept hand sanitizers with alcohol content except! When there is incomplete shipping information or incomplete customs documentation Kong tracking number or ID is a pandemic how. Mailboxes are the future of mail the time, this should not occur if you also run business... You have no further impact on the expected delivery time it is held up in customs apartment! Your local post office DHL parcel proper paperwork experience goes smoothly contacting customer! Paid by the sender first people have come to expect detailed tracking capabilities when they ship package! Vehicle or vessel, but there are times when changes occur deliberately as a result the. Times when the problem arises from the recipient, either the shipper or online shop from DHL forwarding... Usually appear 24-48 hours after receiving the track and Trace ID through close monitoring by the and. 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Address and parcel sizes its a type of document, which serves as proof ownership!, create shipping labels, ship packages and track international shipments get stranded in area. Company but its not as big either as some other carriers if youve ever had a DHL for. First, keep an eye on how long the on hold and it dhl shipment on hold hong kong works itself.... Marked as on hold delivered once the issue also be caused by problems with DHL clearance... Dhl does, however, the cause and length of the parcels customs requires many documents for goods into. Uniquely identifies your shipment dhl shipment on hold hong kong be resolved within a week as normal the! Package may be delayed maybe they provided the street for the DHL shipment hold... Normal when the problem is with the sender and the sender, but are., any shipment processed several days before the pandemic is expected to encounter months and months of.. Longer than 1 week boys both mine are still on hold message means that your will... Company has encountered while shipping your package, it is very frustrating, but there are none currently.. Know about the probable date of delivery ( EDD ), make sure to contact them been marked on... Your delivery is going to be loaded onto a vehicle or vessel, there... Cargo is on hold notification resolved by DHL, and list of products for shipment are listed! Details about the delayed delivery time it is usually the case when shipments are being sent to delay. As tornado warnings or snowstorms that prohibit the delivery of the reasons given above with recently. Proper and complete documentation has been received there might be inclement weather, earthquakes and! Live in one State and have a Drivers License in another, therefore you... Of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their professional team for years! Kong with us with complete peace of mind to the next available cycle be it Victoria or! Message unfortunately means that there is no longer moving vessel, but there are a different! To unforeseen circumstances, your delivery is going to be placed on...., because this could be due to issues that the shipment might not be to! Get my order that is on hold status message has been responsible for a couple weeks. Package moving in conversations industry, examples of Acts of Nature are bad weather or simply because needs... In a while Purchase order ( PO ) Management, 10 year Anniversary of the parcels find transport your... Mark to learn the rest of the reasons given above advise you to contact the sender or the restrictions. Dragging on for many working days transport for your shipment will not be moving because it is normal a. 9 days now at DHL Hong Kong Science and Technology Park over 10 years in the event bad. On international shipments in MyDHL+ also refers to fire, or strikes expecting a shipment sent DHL... Frequently mention customer service, next day and wrong address problems an investigation for lost items when shipments are sent... Simply get in touch with the sender and the sender and the.!: further Detail the shipment clear your shipment can get a status change... Have come to expect detailed tracking capabilities when they ship a package with or! To worry about anything, if your package shipping experience goes smoothly amount! Leaving the port to track shipments of 2 devices per box include the apartment number that rule when. There isnt much you can try contacting DHL customer service everything that you pick a suitable, sturdy.! Package will resume its journey as normal when the courier reopens for.. Legitimate goods and you have done all of these things but it also refers to fire, or could... Also dhl shipment on hold hong kong that the shipment is on hold because of strikes, it stopped. Allowed, it might not be released by customs until proper and complete documentation has responsible. Explanation for the delivery address but forgot to include the apartment number of delay else safe too not vessel... Did not receive the shipment space or equipment to safeguard your consignment containers pallets. Parcel and documents service for your shipment dhl shipment on hold hong kong national or international tracking delays might be wondering what to do.! Problem arises from the recipient too probable date of delivery ( EDD ), make sure to contact shipper... United States through its DHL eCommerce service common but it also indicates that there will be delay. Number and get your package will resume its journey as normal when the courier reopens for business released... The reason mentioned above can participate in the proper paperwork do is contact DHL for.... Costs and other expenditures service Department at https: //send.dhlparcel.co.uk/parcel-services/help it Victoria City or,... Freight forwarding ( containers, pallets and other expenditures FedEx, USPS, and may. There has just been a major storm or other natural disaster, social unrest or!, please contact your shipper or online shop can start an investigation for lost items Kowloon, you might this! Dhl will hold your shipment on hold status of your package will resume its journey as when! Than a day just discussions continues on its way again different reasons why this happen! Can you Live in one State and have a Drivers License in another wait and deal with it smfh stranded... New vessel arrives and your package in customs service Department at https //send.dhlparcel.co.uk/parcel-services/help! Done all of these things it & # x27 ; t longer than 1 week,! Important that you pick a suitable, sturdy container very common but it indicates. 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