Ryanair isn't happy that Kiwi.com has been selling tickets for its flights. Jacobs Media Group Limited is a company registered in England and Wales, company number 08713328. WebBook direct at the official Ryanair.com website to guarantee that you get the best prices on Ryanair's cheap flights. It claims it can't do this if Kiwi.com is booking customers in with its own passes. As Content Manager of Simple Flying, Tom leads the content team overseeing all aspects of Simple Flying's output. Choose between Ryanair, easyJet, or Chalair to find the best price. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-99699365', '');}, 'log_autolink_impression');flight through a 3rd party? Create an account to follow your favorite communities and start taking part in conversations. From August 18 any Ryanair passenger with a Boarding Pass issued by Kiwi.com will be refused boarding as they have not complied with Ryanairs safety and security protocols during check-in. Everything turned out fine, they helped me so so much at the helpdesk, changed my e-mail adress in the reservation and also checked me in for free! Ryanair doesn't offer this itself, but that's not the point. Covering the Costa del Sol, Costa Blanca, Almeria, Axarquia, Mallorca and beyond, EWN supports and inspires the individuals, neighbourhoods, and communities we serve, by delivering news with a social conscience. 2023 All rights reserved. on Aug 20th, 2021 at 09:17, Budget carriers warning described as petty and against consumer choice. Commenting on the decision, the airline's Marketing Director, Dara Brady, said, "We became aware of these fake boarding passes when a small number of passengers who booked their flights through Kiwi.com arrived at the boarding gate without official Ryanair Boarding Passes last week Any passenger presenting a Kiwi.com Boarding Pass will be refused boarding on Ryanair flights.". Earlier today Ryanair warned customers of "fake" boarding passes for its flights being issued by online travel agent Kiwi.com. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96254224', '');}, 'log_autolink_impression');flights through a third party (like Kiwi .com) is not a good idea. Thanks! r/travel is a community about exploring the world. If you have booked through Kiwi.com, Ryanair said to contact it and get the right booking reference and email address so you can check in directly. As Carol & Leyland have said, you'd need to ask Kiwi for the email address they've used to make your booking. Hi guys just as a note I am a seasoned traveler and made the same mistake of booking a Ryan Air flight through Kiwi and they were going to charge m You'll pay 25 GPB or 25 Euros each way to check a 10kg bag at the bag drop or gate. In order to give everything even more "spice", the low-cost airline brought about an injunction in a Czech court, which for the time being forbidden Kiwi to replace the e-mail address of the person making the booking with an alternative e-mail address. Ryanair's behavior is simply impossible, because profit is put above passenger freedom of choice. As I said at the beginning, I still wouldn't choose to use a third party to book Ryanair flights again, but if you have already made that mistake, hopefully this is helpful to you. Any passenger presenting a Kiwi.com Boarding Pass will be refused boarding on Ryanair flights. The highest official awards for UK businesses since being established by royal warrant in 1965. Your IP: Hopefully youve learnt to go direct to the airline next time. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-103345072', '');}, 'log_autolink_impression');flight so they make their money on fees. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. What's with these screwy ticket prices? DON"T book ANYTHING through kiwi.com. There was a flight schedule change causing a mis connect. The ticket is un-useable , there were no reasonable Ryanair has been branded 'evil' by online travel firm Kiwi.com after the airline revealed it would stop allowing passengers who had booked tickets from the company access to its aircraft. WebIt's a bad idea to use kiwi.com (a CloudFlare site). The ticket retailer mentioned simply doesn't seem to care, because on request they pointed out succinctly that the customer can log into his booking himself and see whether something has changed. Cathay Pacific flight change means very tight layover. Kiwi.com is based in Czech and the Czech Trade Inspection Authority will not act on complaints against Kiwi.com. Photo: Getty Images, Ryanair Branded 'Evil' For Barring Kiwi.com Passengers From Flights, a dedicated transfer service at some airports such as Milan Bergamo and Budapest, The Asiana-Korean Air Merger Has Been Green Lighted By The UK, Up Close & Personal: Lufthansa's New Double First Class Suite, Why Ryanair Isn't Following Wizz Air To The Wider Middle East & Asia, Japan Airlines Serves A Banana As Vegan Meal, Rome Is American Airlines 2nd Most Served European Airport This Summer, Emirates Reportedly Considering Partnership With Air India. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. They consistently replied to me not instantly, but within a few minutes. So not nothing, but not a huge amount for the peace of mind of knowing I have my boarding passes in plenty of time. Ryanair further added that Kiwi.com doesn't have the authorization to sell its flights or issue boarding passes. If so, what happened? Press J to jump to the feed. Buy now or later? Download our media pack in either English or Spanish. The Czech company seems taken by surprise by Ryanair's approach and points out that the boarding passes only differ from those of the airline by a different logo. If you want to take a 20kg bag it will be around 40 GBP 40 Euros each way. From August 18 any Ryanair passenger with a Boarding Pass issued by Kiwi.com will be refused boarding as they have not complied with Ryanairs safety and Supported by WP Advisor. All of this comes at ZERO cost to our readers. Without a subpoena, the voluntary consent of your Internet service provider or additional records from third parties, the information stored or retrieved for this purpose cannot usually be used to identify you alone. If you agree to these technologies, we can process data such as surfing behavior or unique IDs on this website. You have separate tickets not a connectionyou could try their 'kiwi guarantee' but I expect the money is lost.currently I believe they are no 1 in the "shonky ticket sellers" chartsalthough there are many more battling for the place. You have the option to call or chat with us. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-103345054', '');}, 'log_autolink_impression');flight through a 3rd party. r/Flights is a part of the r/travel community primarily focusing on flights, airlines, airports, frequent flyers, and general flying information. Or by navigating to the user icon in the top right. And to everyone else, Chris has realized the error of booking with kiwi, so no need to lecture. They want 115$ for adding 20 kilos without the option of adding 10 kilos which I can buy directly for 10 euros. The real reason for this action is because Kiwi.com often sells Ryanair tickets cheaper than Ryanair and they dont like it. 2) Explain that you want to reserve your seat(s), and check in online straight away. 4) Get back on to Twitter and ask them to check in for you straight away and send you your boarding pass(es). I presume you thought you were going to get a cheap deal? Ryanair says some of these online travel agents overcharge customers, give wrong details for them - and even give the airline fake email addresses so it can't contact customers directly. The real reason for this promotion is just that Kiwi.com often offers Ryanair tickets cheaper than Ryanair itself. The Irish carrier also said European Union rules mean airlines have to be able to tell passengers of any safety and security issues with their flight. I think you will find there are already a.number of very long threads about kiwi and their cobbling together of separate tickets. You have separate It is an obligation under EU regulations that an airline informs passengers directly of all safety and security policies regarding their flight, Kiwi.com are circumventing this by checking passengers in and replacing the Ryanair Boarding Pass with a fake Boarding Pass issued by Kiwi.com. Our Chat Bot Molli can help you 24/7 and our agents are available 7 days a week. The reply I got to my email was slow and useless, but their Twitter people seemed pretty clued-up. 2) Explain that you want to reserve your seat(s), and check in online straight away. In a message, the low-cost airline immediately followed up and accused Kiwi.com of disregarding the injunction. The company will allow people to pay extra for free trip changes and refund possibilities. Review our Privacy Policy for more information about our privacy practices. WebContact Customer Service Ryanair Help Centre Contact Customer Service We have multiple options to contact us. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-103345000', '');}, 'log_autolink_impression');flight? There was a (ta && ta.queueForLoad ? Passengers can purchase the priority boarding and bag on their own for 13.50 ($15.82). As I said at the beginning, I still wouldn't choose to use a third party to book Ryanair flights again, but if you have already made that mistake, hopefully this is helpful to you. I wish I had read up about them before buying the ticket. That's why I want to warn everyone else to avoid them. same answer as post 22? They consistently replied to me not instantly, but within a few minutes. ", As a result of the above, Ryanair has decided to ban passengers holding Kiwi.com boarding passes from boarding any of its flights. Under EU regulation 2015/1998, it is mandatory that passengers complete the Ryanair check-in process directly to ensure passengers are informed of all safety and regulatory protocols required when travelling. The spokesperson added that "Kiwi.com often sells Ryanair tickets cheaper than Ryanair and they dont like it". Hey, Your ticket is legit, don't worry about that. I'm now waiting to board the plane :-), It's legit, I've done the same thing, but there's a reason I will never use Kiwi.com or Ryanair again. Press question mark to learn the rest of the keyboard shortcuts. Ryanair check-in opens 24 hours pre departure for all passengers and 60 days pre departure for passengers who have purchased a reserved seat, Ryanair added. Ryanairs Director of Marketing, Dara Brady, said, We became aware of these fake boarding passes when a small number of passengers who booked their flights through Kiwi.com arrived at the boarding gate without official Ryanair Boarding Passes last week. Technical storage or access is necessary for the legitimate purpose of storing preferences that have not been requested by the subscriber or user. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Can you please provide the email which kiwi used for ordering your (ta && ta.queueForLoad ? They won't, but I applaud the desire to try and help others avoid making the same mistake. Kiwi.com stood by its decision telling Simple Flying that, "There is no such fake boarding pass - Kiwi.com complies with all the requirements to ensure safe travel for our customers and have done so for years. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-99127411', '');}, 'log_autolink_impression');flight schedule change causing a mis connect. more. Ryanair check-in opens 24 hrs pre-departure for all passengers and 60 days pre-departure for passengers who have purchased a reserved seat. The company said that these are precisely the same as the Ryanair boarding passes, but with the Kiwi.com colors and branding instead of Ryanair's famous blue and yellow. So not nothing, but not a huge amount for the peace of mind of knowing I have my boarding passes in plenty of time. Your e-mail address will not be published. Tom works closely with airlines in Europe to provide topical content and has provided commentary for other outlets, including the BBC. Ryanair has today (18th Aug) issued a warning to customers regarding fake Boarding Passes issued by Kiwi.com for Ryanair flights. Ryanair has issued a warning to customers regarding fake Boarding Passes issued by Kiwi.com for Ryanair flights. 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